Return and Exchange Policies

At Newchic, your satisfaction is our priority. If something isn’t right, we’re here to help.

1. Eligibility

  • You can request an exchange or return within 72 hours (3 days) of receiving your order.
  • Any request made after 72 hours from the delivery date will not be accepted.
  • Items must be unused, unworn, and unwashed, with original tags and packaging intact.

2. Exchanges

  • Exchanges are accepted for size or defect issues only.
  • The exchange fee is 8 TND, which covers handling and delivery costs.
  • If the exchange is due to a mistake or defect from our side, it will be completely free of charge.
  • If the requested size is unavailable, you may choose another item or receive cash back.

3. Returns

  • Returns are accepted only for manufacturing defects or order errors (wrong item or size).
  • Refunds will be made in cash upon delivery (via our delivery service) once the returned item is received and inspected.

4. How to Request

  1. Contact us via Instagram DM within 72 hours of delivery.
  2. Include your order number, photos of the product, and a short explanation.
  3. Once approved, we’ll provide you with the return or exchange instructions.

5. Important Notes

  • Returned items that don’t meet the conditions above will be rejected and sent back.
  • Please keep your delivery receipt until your return or exchange is processed.